Album FAQs

   Once you place the order, you can upload files to dropbox.com or Wetransfer.com and send share link to Support@pathfindersalbum.com when we get link will download files and send proofs to you confirm, if everything is ok, i will go ahead your order.

   If you need another way to uploading, please write email to us, will reply you other ways for uploading. Thanks

  The album making time is about 10days, the shipping time is about 3-5 work days. So you receive albums in approximately 2 weeks after the layouts are approved.
If need design service, will finish design layouts after 3-4 days when I get photos.
Let us know if you need it faster!

    Yes, all albums are free shipping (include USA,AU,CA,UK,EU, other country please contact us), except sample album need extra pay US$25.0.

    All template is PSD format, you can use it by photoshop software,please email support@pathfindersalbum.com, will send template to you.

     Printing + Binding Album:
1.Select album options and place order.
2.Upload design layout via Internet.
3.Within 2 weeks receive albums.
    Design + Printing +Binding Album:
1.Select album options and place order.
2.Upload photos layout via Internet.
3.After 4 work days to send first design version.
4.Within 2 weeks receive your albums

   Yes, each album order must be paid in full before work is performed.

   Yes,30%discount on custom samples, but all custom sample are imprinted with “Display Sample-not for resales” on inner layout. Also offer Free Pre-made sample,Learn more details from our Samples webpage. Just need extra pay US$25.0 for sample album.

   We use the highest quality professional paper available: Kodak Photographic Paper. Matt /glossy and Fine art . check here to learn more

  Yes, All albums will use good quality velvet drawstring dust bag packing for free.

   90%clients like matt printing ,matt is more popular.

    Two options : one is approximately 0.8mm and another is approximately 1.2mm  thick. They are same price.
Usually more than 50sides(25spreads),use 0.8mm thinner page to control the weight of the album.

   We offer panoramic flush mount albums which do not have any gap between the left and right pages. Printing is extending across the entire spread.

   Yes, all layout will do color correction as our professional staff experience before printing.
If you have special requestions for color, please contact us, we will don’t do color correction for your album.

   Yes, here are some link to check the album video:

Top Quality Leather Sample Album Video, click here:

 

   Glass and Acrylic cover are all very clear and shine from the outside.but the material is difference,Acrylic is made of top quality perspex , and the glass cover is made of toughened glass.

Album Design Service

   All albums need to be trimmed. The trim line is a RANGE, it’s not a Exact Line, it will sometimes be trimmed less and sometimes more, don’t reply on trim always being done in the same place. it is called bleed size, When you open any size template, the blue line will be seen on your PSD files. The blue line is away from edge to 0.5cm, the final album will be trimmed about 0.5cm. so do not put anything you want preserved in the bleed.
If you want an image to extend all the way to the edge do NOT stop at the blue line. You must go PAST the red line all the way to the edge. If you stop at the blue line your book will most likely print with a background line.

   300 resolution images for best print quality.

- 300 Resolution
- sRGB IEC61966-2.1 color profile
-JPG format
     We offer two custom design styles. Based on your choices, we will create a custom style suited to you and your clients needs. You can choose “Simple Style”, “Contemporary Style”for every album.
First Design version is completed within 4 business days. Unlimited revisions till your approved it.

   The Cost is US$1.5 per pages, two pages for one spreads.

    Usually 5 images per spreads, if you do 10spreads(20pages), need about 50 images, if do 15spreads(30pages), need about 75 images. You can submit 10 more images than what you ordered, so that designers are able to choose the best to fit in the layouts.

Payment

   If you received a defective or damaged product please email support@pathfindersalbum.com . In your email, please include:
1) Order number
2) Name of the project
3) Pictures demonstrating the damage

Pictures are required in order for the support team to review and compare what was ordered and what was made. If it was an issue as a result of manufacturing or packaging, we will order a reprint of your project to be made and shipped to you.

    Yes, each order must be paid in full before work is performed.

If you cancel an order or report a damaged item, we can refund you based on the circumstance. Please send an email to support@pathfindersalbum.com. Be sure to include your order number, state the issue, and include photos of the problem. The support team will then contact you to work on a resolution.

We refund payment to you by Paypal within 2 work days.

    We accept PayPal and Alibaba link, it's very safe for new buyer. If you worry, any questions, you can get money refund.

We also have T/T Local Bank for old client, Because the old customers already have sufficient trust, this payment method can exempt some handling fees.

Shipping

We ship world wide to 32 countries, including United States, Canada, Australia, New Zealand, Mexico, UK, Europe, Singapore, Taiwan, India, and Phillippines. All orders shipped will be delivered using Fedex or UPS. It will take about 3 -5work days. , will give you a tracking no. when we ship your album.  

If you buy small quantity boxes, will find a suitable Courier to deliver your goods. It usually takes about 10 days to receive to USA,CA, UK, UE, AU SAU. Of course, there are also other logistics methods. For each specific order, you can consult our customer service staff.